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Frequently Asked Questions

We’ve probably been asked your questions before! Have a look for it in our FAQs before you get in touch.

 

How do I care for my knife?

  • Wash and dry the blade by hand immediately after use.
  • The knives are not dishwasher safe.
  • Use a soft sponge to clean the blade. Avoid abrasive dish scrubbers and powders as they can damage the finish.
  • Do not cut through bones, this can chip the blade.
  • Never cut frozen foods.
  • Never twist, wrench or cleave with the blade.
  • Always use a wooden or plastic chopping board.
  • Avoid bamboo chopping boards as it dulls the knife quickly.
  • Never use glass, ceramic, marble, slate or stainless steel worktops as cutting surfaces.
  • Store your knives in a way so that blades don’t knock into each other.
  • It is best to use a knife sheath, saya or knife roll.
  • Use a ceramic honing rod and or leather strop for edge maintenance.
  • Honing your edge is essential to reach longer sharpening intervals.
  • Do not use diamond or coarse steels.
  • Only sharpen by hand and whetstones.
  • Do not use belt sanders or hand held sharpening devices.
  • You knife ideally needs to be sharpened regularly by a well trained person.
  • Thinning of the edge every 3 rd sharpening session is essential for a good cutting knife.

 

Is my parcel insured?

It is standard for Artisan Knives to send via NZ Post Courier. The insurance cover is up to $1500NZD. Parcel delivery targets are 1-4 working days.

How do I maintain my knife?

Maintenance with a ceramic rod and a strop is recommended

How often does my knife need sharpening?

With daily use and good maintenance your knife should last 6 months

Do you sell fish filleting knives?

We have the Japanese Deba knife, which makes it easy to break down a whole fish.

Can I return products?

We are happy to exchange products if unused and in original packing. We need to be able to resell the product, thus the packing cannot be damage and product needs to remain unused. Sorry we do not refund.

The item must be sent back within 10 workings days from date of receipt.

Do I need to have a PayPal account to purchase?

You do not need to have a PayPal account to purchase. You can pay by debit or credit card through PayPal.

Is your website a secure environment?

Because we use PayPal you get redirected to their secure environment to finalise the transaction. Artisan Knives does not receive or hold credit/debit card information.

What is HRC?

This is short for Hardness Rockwell C Scale

The Rockwell C Scale is a hardness scale based on indention of a material.

The Rockwell test determines the hardness by measuring the penetration of an indenter under a large load compared to a penetration under a preload.The result is a dimensionless number noted as HRC. Where c is the scale.

What does it mean?

Hardness Rockwell scale C is a guide that tells us whether the steel is soft or hard.

This is an important quality in a knife, the harder or higher HRC means a longer lasting edge and sharper edge angles. This will contribute to cutting performance.

The downside of a harder blade is that is prone to chipping.

Any steel over 65 HRC gets hard to sharpen. In my opinion the best balance in hardness and ease of sharpening lies around the 62-63 HRC mark.

Can I come to Artisan Knives to have my knife sharpened?

Yes you can, please contact us to arrange a suitable time.

where in Auckland is your knife shop ?

Our shop adress is :

33 Inglewood Street

Wai O Taiki Bay

Auckland

Openening times are monday to friday 9 am to 11 am –  2 pm to 5 pm

Saturday 9 am to 5 pm

Sunday and public holidays closed.

Shop visits are by appointment call 0220710133 or http://www.artisanknives.co.nz/contact/

Where do I send my knife to for sharpening, thinning and re-handling?

You will need to send your knife to the below address.

Artisan Knives
33 Inglewood Street
Wai O Taiki Bay
1072
Auckland
New Zealand

Please ensure you get insurance on your knife before sending it. Track and trace is advisable. Your knife needs to be packaged safely. Knives are sharp objects, please send them in the their original box (or a substitute box) surrounded by packing material, and then place in a larger sturdy cardboard box.

How does the sharpening services per post work?

Click on this link for knife sharpening: www.artisanknives.co.nz/services/
Chose knife sharpening that is appropriate for you size knife and add to your basket.
When you go to the checkout you find the return shipping options.
Return postage is:
$ 6 Auckland wide.
$ 9 North Island
$ 13 South island
add for $ 3.2 Rural delivery
Choose the appropriate shipping for you.
You will be redirected to PayPal which organises secure payment.
Debit or credit card are accepted.
You don’t need a Paypal account for this.
Send your knife to my home address Artisan Knives, 33 Inglewood street, Wai O Taiki bay, 1072 Auckland.
Please ensure you get insurance on your knife before sending it. Track and trace is advisable. Your knife needs to be packaged safely. Knives are sharp objects, please send them in the their original box (or a substitute box) surrounded by packing material, and then place in a larger sturdy cardboard box.
I sharpen your knife and return ship it the next day.